Employee Productivity as the Mechanism Linking Management Support and Work Environment to Employee Performance

Authors

  • Yuni Syafrida Fakultas Bisnis dan Manajemen, Universitas Internasional Batam, Indonesia
  • Muhammad Donal Mon Fakultas Bisnis dan Manajemen, Universitas Internasional Batam, Indonesia

DOI:

https://doi.org/10.56209/jommerce.v6i1.206

Keywords:

Management Support, Work Environment, Organizational Commitment, Employee Productivity, Employee Performance

Abstract

This study examines the relationships among management support, work environment, organizational commitment, employee productivity, and employee performance in the manufacturing sector of Batam, Indonesia. Using a quantitative research design, data were collected from 230 employees working in five manufacturing companies and analyzed through Partial Least Squares Structural Equation Modeling. The findings show that management support and work environment have significant positive effects on employee productivity, whereas organizational commitment does not exert a significant effect. Employee productivity, in turn, has a significant positive effect on employee performance. The results further reveal that management support and work environment do not directly influence employee performance but affect it indirectly through employee productivity. Organizational commitment also does not show a significant indirect effect on employee performance through productivity. These findings indicate that employee performance is shaped less by favorable organizational conditions alone than by the extent to which such conditions are translated into productive work behavior. In this sense, employee productivity emerges as the central mechanism through which organizational resources acquire performance relevance.

References

Abdillah, Y., & Muhdiyanto, M. (2025, August). Pengaruh Authentic Leadership terhadap Kinerja Karyawan dengan Mediasi Kreativitas Karyawan. In UMMagelang Conference Series (pp. 377-386). https://doi.org/10.31603/conference.14531

Abdullah, D. (2022). Pengaruh Komitmen Organisasional Dan Lingkungan Psikologis Terhadap Produktivitas Kerja Karyawan. https://doi.org/10.56916/jimab.v1i1.111

Adaeze, O. C. (2019). Performance Management And Employee Productivity: A Study Of Selected Firms In Anambra State. 21, 39–51. Https://Doi.Org/10.9790/487x-2103023951

Al-Haroon, H. I., & Al-Qahtani, M. F. (2020). Assessment Of Organizational Commitment Among Nurses In A Major Public Hospital In Saudi Arabia. Journal Of Multidisciplinary Healthcare, 13, 519–526. Https://Doi.Org/10.2147/Jmdh.S256856

Al-Mamary, Y. H., Shamsuddin, A., & Aziati, N. (2014). Factors affecting successful adoption of management information systems in organizations towards enhancing organizational performance. American Journal of Systems and Software, 2(5), 121-126. Https://Doi.Org/10.12691/ajss-2-5-2

Alam, M. N., Hassan, M. M., Bowyer, D., & Reaz, M. (2020). The effects of wages and welfare facilities on employee productivity: Mediating role of employee work motivation. Australasian Accounting, Business and Finance Journal, 14(4). https://doi.org/10.14453/aabfj.v14i4.4

Alvianita, R. H., Emilisa, N., & Tiarapuspa. (2023). Pengaruh Supervisor Support Terhadap Employee Performance Dengan Organizational Identification Dan Office De-Clutter Sebagai Variabel Intervening Pada Karyawan Gen-Z Perusahaan Bidang Jasa Di Jakarta. Jurnal Ekonomi Trisakti, 3(2), 2175–2184. Https://Doi.Org/10.25105/Jet.V3i2.16888

Ananda, F., Handaru, A. W., & Wolor, C. W. (2022). Pengaruh motivasi dan disiplin kerja terhadap kinerja karyawan. Jurnal Bisnis, Manajemen, Dan Keuangan, 3(3), 651-664. https://doi.org/10.21009/jbmk.0303.04

Anugrah, A. (2020). Pengaruh Pelatihan dan Kompensasi terhadap Kinerja Karyawan melalui Komitmen Organisasi sebagai Variabel Intervening pada PT. Garuda Indonesia Kantor Cabang Pekanbaru. Procuratio: Jurnal Ilmiah Manajemen, 8(4), 466-477. https://doi.org/10.35145/procuratio.v8i4.821

Ariussanto, K. A. P., Tarigan, Z. J. H., Sitepu, R. B., & Singh, S. K. (2020). Leadership style, employee engagement, and work environment to employee performance in manufacturing companies. In SHS Web of Conferences (Vol. 76, p. 01020). EDP Sciences. https://doi.org/10.1051/shsconf/20207601020

Astakoni, I. M. P., Swaputra, I. B., Gunastri, N. M., & Utami, N. M. S. (2019). Variabel Anteseden Organizational Citizenship Behaviour (OCB) Implikasinya Terhadap Kinerja Karyawan (Studi Empiris Pada Kantor Notaris Dan Ppat Di Kabupaten Bangli). Jurnal Ekonomi Dan Pariwisata, 14(2). https://doi.org/10.36002/jep.v14i2.751

Black, W., & Babin, B. J. (2019). Multivariate data analysis: Its approach, evolution, and impact. In The great facilitator: Reflections on the contributions of Joseph F. Hair, Jr. to marketing and business research (pp. 121-130). Cham: Springer International Publishing. https://doi.org/10.1007/978-3-030-06031-2_16

Burbar, M. Y. (2021). The impact of work environment on employees’ performance in banking sector in Palestine. International Business Research, 14(8), 85. https://doi.org/10.5539/ibr.v14n8p85

Caroline, E., Kuntadi, C., & Pramukty, R. (2023). Pengaruh Pengalaman Auditor, Dukungan Manajemen Dan Efektivitas Pengendalian Internal Terhadap Efektivitas Fungsi Audit Internal. Jurnal Economina, 2(6), 1487–1497. Https://Doi.Org/10.55681/Economina.V2i6.641

Chen, T., Hao, S., Ding, K., Feng, X., Li, G., & Liang, X. (2020). The Impact Of Organizational Support On Employee Performance. Employee Relations, 42(1), 166–179. Https://Doi.Org/10.1108/Er-01-2019-0079

Dlamini, N. P., Suknunan, S., & Bhana, A. (2022). Influence Of Employee-Manager Relationship On Employee Performance And Productivity. Problems And Perspectives In Management, 20(3), 28–42. Https://Doi.Org/10.21511/Ppm.20(3).2022.03

Dongre, A. N. (2024). Enhancing Organizational Efficiency through Employee Well-being Initiatives: Importance, Impact, and Strategic Insights. International Journal of Smart Business and Technology, 12(1), 39-48. DOI:10.21742/IJSBT.2024.12.1.05

Fitriani, N., . H., & R Sudiarditha, I. K. (2024). Uncovering Research Clusters In Job Satisfaction And Organizational Commitment: A Vosviewer Approach. International Journal Of Research And Review, 11(6), 536–545. Https://Doi.Org/10.52403/Ijrr.20240659

Fuchs, S., & Prouska, R. (2014). Creating positive employee change evaluation: The role of different levels of organizational support and change participation. Journal of change management, 14(3), 361-383. https://doi.org/10.1080/14697017.2014.885460

Grassie, D., Milczewska, K., Renneboog, S., Scuderi, F., & Dimitroulopoulou, S. (2025). Impact of indoor air quality, including thermal conditions, in educational buildings on health, wellbeing, and performance: a scoping review. Environments, 12(8), 261. https://doi.org/10.3390/environments12080261

Hamed, S. A., Hussain, M. R. M., Jani, H. H. M., Sabri, S. S. S., & Rusli, N. (2023). The impacts of physical workplace environment (PWE) on employees productivity. International Journal of Business and Technology Management, 5(4), 369-376. https://doi.org/10.55057/ijbtm.2023.5.4.33

Handayani, H., & Sartika, D. (2025). The Effect Of Leadership Style And Work Discipline On Employee Performance In The Production Division Of PT Wonokoyo Jaya Kusuma In Cikande Serang-Banten. Transforma Jurnal Manajemen, 3(2), 248-258. https://doi.org/10.56457/tjm.v3i2.241

Hosen, S., Hamzah, S. R., Ismail, I. A., Alias, S. N., Abd Aziz, M. F., & Rahman, M. M. (2024). Training and development, career development, and organizational commitment as the predictor of work performance. Heliyon, 10(1), e23903. https://doi.org/10.1016/j.heliyon.2023.e23903

Husna, L. U., & Husna, B. P. (2024). Pengaruh Motivasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pt. Mitra Sakti Boshe Vvip Club Yogyakarta. Jurnal Bintang Manajemen, 2(2), 19–28. Https://Doi.Org/10.55606/Jubima.V2i2.3039

Idris, Adi, K. R., Soetjipto, B. E., & Supriyanto, A. S. (2020). The Mediating Role Of Job Satisfaction On Compensation, Work Environment, And Employee Performance: Evidence From Indonesia. Entrepreneurship And Sustainability Issues, 8(2), 735–750. Https://Doi.Org/10.9770/jesi.2020.8.2(44)

Iis, E. Y., Wahyuddin, W., Thoyib, A., Ilham, R. N., & Sinta, I. (2022). The effect of career development and work environment on employee performance with work motivation as intervening variable at the office of agriculture and livestock in Aceh. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 2(2), 227-236. Https://Doi.Org/10.54443/Ijebas.V2i2.191

Ismail, A. I., Majid, A. H. A., Jibrin-Bida, M., & Joarder, M. H. R. (2021). Moderating Effect Of Management Support On The Relationship Between Hr Practices And Employee Performance In Nigeria. Global Business Review, 22(1), 132–150. Https://Doi.Org/10.1177/0972150918811487

Kim, S. S., Pak, J., & Son, S. Y. (2023). Do calling-oriented employees take charge in organizations? The role of supervisor close monitoring, intrinsic motivation, and organizational commitment. Journal of Vocational Behavior, 140, 103812. https://doi.org/10.1016/j.jvb.2022.103812

Komang, I., Permadi, O., Agung, G., Kusuma, T., Landra, N., Gusti, I., Eka, A., & Sudja, I. N. (2019). The Impact Of Compensation And Work Environment Towards Job Satisfaction To Affect The Employee Performances. In International Journal Of Management And Commerce Innovations (Vol. 6). Www.Researchpublish.Com

Lo, Y. C., Lu, C., Chang, Y. P., & Wu, S. F. (2024). Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators. Heliyon, 10(2). 10.1016/j.heliyon.2024.e24130 External Link

López-Cabárcos, M. Á., Vázquez Rodríguez, P., & Quiñoa Piñeiro, L. M. (2022). An approach to employees’ job performance through work environmental variables and leadership behaviours. Journal of Business Research, 140, 361–369. https://doi.org/10.1016/j.jbusres.2021.11.006

Lotfi, Z., Mukhtar, M., Sahran, S., & Zadeh, A. T. (2013). Information sharing in supply chain management. Procedia Technology, 11, 298-304. https://doi.org/10.1016/j.protcy.2013.12.194

Maden-Eyiusta, C., & Alten, O. (2023). Expansion oriented job crafting and employee performance: The mediating role of psychological empowerment. European Management Journal. https://doi.org/10.1016/j.emj.2021.10.012

Marpaung, I. Y. B., & Lubis, C. W. (2023). Pengaruh Sistem Akuntansi Manajemen Dan Kompensasi Karyawan Terhadap Produktivitas Karyawan Pada Pt Medan Tropical Canning & Frozen Industries. Jurnal Mutiara Ilmu Akuntansi, 1(1), 72-85. https://doi.org/10.55606/jumia.v1i1.1101

Mohamad, N. I., Ismail, A., & Nor, A. M. (2020). The Relationship Between Management Support In Training Programs And Motivation To Perform Task With Motivation To Learn As Mediator. Logforum, 16(3), 431–446. Https://Doi.Org/10.17270/J.Log.2020.458

Muchtar, M. (2017). The influence of motivation and work environment on the performance of employees. Sinergi: Jurnal Ilmiah Ilmu Manajemen, 6(2). https://doi.org/10.25139/sng.v6i2.80

Nasomboon, B. (2014). The relationship among leadership commitment, organizational performance, and employee engagement. International Business Research, 7(9), 77. https://doi.org/10.5539/ibr.v7n9p77

Ningrumsari, A. C. D. (2020). Pengaruh Kepemimpinan, Lingkungan, Disiplin Kerja Terhadap Kinerja Karyawan Pt. Dutacipta Pakarperkasa Surabaya. IQTISHADequity jurnal MANAJEMEN, 2(2), 138-147. https://doi.org/10.51804/iej.v2i2.768

Ningsih, E. S., Fatimah, F. S., & Sarwadhamana, R. J. (2021). Uji Validitas dan Reliabilitas Instrumen Kuesioner Manajemen Talenta. Indonesian Journal of Hospital Administration, 4(2), 52-55. https://doi.org/10.21927/ijhaa.2021.4(2).52-55

Ningsih, S. C., Setiawan, D., & Arsa, D. (2023). Analisis Penerimaan Dan Penggunaan Aplikasi Zoom Dengan Pendekatan Model Utaut 2. Jurnal Informatika, Sistem Informasi Dan Kehutanan (FORSINTA), 2(1), 163-171.https://doi.org/10.53978/jfsa.v2i1.266

Obuobisa‐Darko, T. (2020). Ensuring employee task performance: Role of employee engagement. Performance Improvement, 59(8), 12-23. https://doi.org/10.1002/pfi.21929Digital Object Identifier (DOI)

Odoyo, C. O., & Ojera, P. B. (2020). Impact of top management support on accounting information system: A case of enterprise resource planning (ERP) system. Universal Journal of Management, 8(1), 12-19. https://doi.org/10.13189/ujm.2020.080102

Oktafiandri, D., Pangesti, N. M., & Rahmatika, D. N. (2024). Analisis Pengaruh Keterlibatan Pengguna, Dukungan Manajemen Puncak Terhadap Kinerja Sistem Informasi Akuntansi. Jurnal Riset Manajemen Dan Ekonomi (Jrime), 2(3), 211–225. Https://Doi.Org/10.54066/Jrime-Itb.V2i3.2126

Paillé, P., & Francoeur, V. (2022). Enabling employees to perform the required green tasks through support and empowerment. Journal of business research, 140, 420-429. https://doi.org/10.1016/j.jbusres.2021.11.011

Prasetyo, A. Y., & Waskito, J. (2023). Pengaruh leader-member exchanges, kepuasan kerja, persepsi dukungan organisasi terhadap kinerja karyawan dengan peran komitmen organisasi sebagai variabel pemediasi. Jurnal Lentera Bisnis, 12(2), 461. https://doi.org/10.34127/jrlab.v12i2.773

Pratama, A. (2022). Effect Of Work Discipline And Physical Work Environment On Employee Performance At The Management Agency Of Wisma Gading Permai Apartments North Jakarta. International Journal of Social and Management Studies, 3(5), 179-187. https://doi.org/10.5555/ijosmas.v3i5.236

Priscilla, Y. G., & Salim, C. F. (2023). Pengaruh Big Five Personality Traits Dan Work Environment Terhadap Employee Performance Pada Hotel Di Kota Batam. Jesya (Jurnal Ekonomi dan Ekonomi Syariah), 6(1), 989-1000. Https://Doi.Org/10.36778/Jesya.V6i1

Purwiyanto, D., & Purwanto, F. A. (2023). The effect of trust, knowledge sharing, on employee performance through organizational commitment as an intervening variable in shipping companies in Surabaya. International Journal of Current Science Research and Review, 6(10), 2278-2288. https://doi.org/10.47191/ijcsrr/V6-i10-42

Qalati, S. A., Zafar, Z., Fan, M., Sánchez Limón, M. L., & Khaskheli, M. B. (2022). Employee performance under transformational leadership and organizational citizenship behavior: A mediated model. Heliyon, 8(11), e11374. https://doi.org/10.1016/j.heliyon.2022.e11374

Rambulangi, V., Tampi, J. R., & Tulusan, F. M. (2024). Analysis of employee performance at the Bahu Subdistrict Office: Study on aspects of quality, quantity, timeliness, effectiveness and work independence. Journal La Bisecoman, 5(1), 32-41. https://doi.org/10.37899/journallabisecoman.v5i1.1029

Rene, R., & Wahyuni, S. (2018). Pengaruh work-life balance terhadap komitmen organisasi, kepuasan kerja, dan motivasi kerja terhadap kinerja individu pada karyawan perusahaan asuransi di jakarta. Jurnal Manajemen Dan Bisnis Sriwijaya, 16(1), 53-63. 10.29259/jmbs.v16i1.6247

Ridlo, M., Wardahana, I. A., & Jessica, K. G. (2021). The Effect Of Job Satisfaction, Workplace Spirituality And Organizational Commitment On Work Productivity With Organizational Citizenship Behavior (Ocb) As Intervening Variable (Case Study On Bank Muamalat Indonesia Kc Solo). Journal Of Business And Banking, 10(2), 249. Https://Doi.Org/10.14414/Jbb.V10i2.2272

Sadewo, I. P., Surachman, S., & Rofiaty, R. (2021). The Influence Of Working Environment To Employee Performance Mediated By Work Motivation. International Journal Of Research In Business And Social Science (2147- 4478), 10(3), 213–222. Https://Doi.Org/10.20525/Ijrbs.V10i3.1112

Safa’atturrizky, M., & Ekhsan, M. (2024). Pengaruh Organizational Commitment Terhadap Employee Performance Melalui Mediasi Job Satisfaction. Jurnal Muara Ilmu Ekonomi Dan Bisnis, 8(1), 164–176. Https://Doi.Org/10.24912/Jmieb.V8i1.29106

Safrina, E., . M., & . M. (2023). The Effect Of Leadership Style, Communication, And Organizational Commitment On Employee Performance At The Regional Secretariat Of North Aceh Regency With Work Motivation As An Intervening Variable. International Journal Of Research And Review, 10(3), 108–125. Https://Doi.Org/10.52403/Ijrr.20230313

Saidi, N. S. A., Michael, F. L., Sumilan, H., Lim, S. L. O., Jonathan, V., Hamidi, H., & Ahmad, A. I. A. (2019). The relationship between working environment and employee performance. Journal of Cognitive Sciences and Human Development, 5(2), 14-22. https://doi.org/10.33736/jcshd.1916.2019

Sanjaya, F., Mulyani, P. A., Supartha, N., Ekonomi, F., & Bisnis, D. (2022). Manajemen Support System Dampak Dari Disiplin Kerja Dan Kinerja Karyawan Pada Cv. Asta Bali Cargo Denpasar 1 I Made. In Majalah Ilmiah Widyacakra (Vol. 5, Issue 2). https://garuda.kemdiktisaintek.go.id/documents/detail/3025294

Saputra, F., & Mahaputra, M. R. (2022). Building occupational safety and health (K3): Analysis of the work environment and work discipline. Journal of law, politic and humanities, 2(3), 105-114. Https://Doi.Org/10.38035/Jlph.V2i3

Shahid, A., & Azhar, S. M. (2013). Gaining employee commitment: Linking to organizational effectiveness. Journal of management research, 5(1), 250. http://dx.doi.org/10.5296/jmr.v5i1.2319

Shen, Y., Jackson, T., Ding, C., Yuan, D., Zhao, L., Dou, Y., & Zhang, Q. (2014). Linking perceived organizational support with employee work outcomes in a Chinese context: Organizational identification as a mediator. European Management Journal. https://doi.org/10.1016/j.emj.2013.08.004

Siraj, N., & Hágen, I. (2023). Performance management system and its role for employee performance: Evidence from Ethiopian SMEs. Heliyon, 9(11). DOI: 10.1016/j.heliyon.2023.e21819 External Link

Stackhouse, L. E., Zaman, F. M., & Turner, K. W. (2022). Effect Of Employee Commitment On Organizational Performance; Case Of Textile Firms In Sweden. Journal Of Human Resource &Leadership, 6(2), 1–10. Https://Doi.Org/10.53819/81018102t5074

Suhardoyo, Rukiastiandari, S., & Rahayu, Iviq Hairo Rahayu. (2022). Pengelolaan Produktivitas Kerja Karyawan Pada Industri Garmen Melalui Loyalitas Kerja, Stres Kerja Eneng Iviq Hairo Rahayu. https://doi.org/10.33474/jimmu.v7i1.14740

Sulhan, M., Mauludin, A., & Astutuik, W. (2022). Peran Work Productivity Pada Pengaruh Knowledge Sharing dan Perilaku Inovatif Terhadap Employee Performance. Sketsa Bisnis, 9(2), 204-213. Https://Doi.Org/10.35891/Jsb.V9i2.3191

Suparmin, E. E., Wardhani, R. K., & Ayuanti, R. N. (2023). Pengaruh Kepuasan Kerja, Lingkungan Kerja Dan Kedisiplinan Kerja Terhadap Produktivitas Karyawan Pada Ud. Memory Nganjuk. Jurnal Riset Manajemen Dan Ekonomi (JRIME), 1(1), 156-178. https://doi.org/10.54066/jrime.v1i1.107

Suryaman, & Nindia. (2021). Pengaruh Kedisiplinan, Komitmen Organisasi Dan Motivasi Terhadap Produktivitas Kerja Karyawan Pada Pt Putra Gerem Jaya - Merak. Jurnal Manajemen, 11(2), 100-111.

Sutarman, A. (2022). Mediation Role Of Organizational Commitment Between Work Competency And Increased Employee Productivity. Journal Of Applied Management (Jam), 20(2). Https://Doi.Org/10.21776/Ub.Jam

Sutarman, A., Kadim, A., & Garad, A. (2024). The Effect Of Competence And Organizational Commitment On Work Productivity Of Indonesian Manufacturing Industries. International Journal Of Technology, 15(5), 1449–1461. Https://Doi.Org/10.14716/Ijtech.V15i5.5775

Turek, D., Klein, H. J., & Wojtczuk Turek, A. (2024). Overcoming organizational constraints: The role of organizational commitment and job crafting in relation to employee performance. Journal of Vocational Behavior, 148, 103981. https://doi.org/10.1016/j.emj.2023.12.001

Veronica, P. R. D., & Rika, M. (2022). Komitmen organisasi dan lingkungan kerja terhadap kinerja karyawan. Jurnal Manajemen Dan Perbankan (JUMPA), 9(3), 45-59. Https://Doi.Org/10.55963/Jumpa.V9i3.481

Windari, A., & Marpaung, J. F. (2022). Effect of Rewards on Employee Performance At PT Sejahtera Mandiri Lubuk Pakam. Journal of Economics and Business (JECOMBI), 2(2), 179-185. https://doi.org/10.58471/jecombi.v2i2.25

Windarko, W., Lastro, D., Iskandar, Y., & Mala, C. M. F. (2023). The impact of employee performance on employee productivity: Based on the work environment, standard operating procedures (SOP), and work discipline. International Journal of Business, Law, and Education, 4(2), 960-970. https://doi.org/10.56442/ijble.v4i2.265

Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact Of Employees’ Workplace Environment On Employees’ Performance: A Multi-Mediation Model. Frontiers In Public Health, 10. Https://Doi.Org/10.3389/Fpubh.2022.890400

Zhou, Q., Huang, R., & Mao, J. Y. (2025). A serial mediation effect of digital transformation on employee performance: An ability-motivation-opportunity framework and employee unlearning. Journal of Business Research, 201, 115696. https://doi.org/10.1016/j.jbusres.2025.115696

Downloads

Published

2026-04-24