Development of Hospital Management Information System for Optimization of Web and Mobile Based Patient Services

Alfin Fahreza

Authors

Alfin Fahreza Faculty of Engineering, Islamic University of Makassar (UIM)

Keywords:

Hospital Management Information System (HMIS), Patient Services , Digital Healthcare, Administrative Efficiency

Abstract

This study focuses on the development and implementation of a Hospital Management Information System (HMIS) aimed at optimizing web and mobile-based patient services. The research explores how the integration of advanced digital technologies enhances patient satisfaction, reduces service times, and minimizes administrative errors. Employing a quasi-experimental design, the study compared the performance of an experimental group utilizing the HMIS with a control group using traditional systems. Results indicate significant improvements in all key areas, highlighting the effectiveness of HMIS in improving healthcare service quality. This study contributes to the growing body of research supporting the adoption of digital solutions in healthcare management.

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